Privacy policy

Effective as of July 1st, 2022.

This Privacy Policy explains how DeMay Skin Care LLC (“DeMay,” “we,” or “us”) collects, uses, and discloses information about you. This Privacy Policy applies when you use our website (“Site”), contact our customer care team, engage with us on social media, or otherwise interact with us. Our site is operated by DeMay, power by Shopify. Please access www.shopify.com/legal/privacy for additional information on how Shopify may use your personal information.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the effective date at the top of this policy. We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you. If you are a California resident, please see the Your California Privacy Rights section below.

COLLECTION OF INFORMATION

Information You Provide to Us

We collect information you provide directly to us in this Site. For example, you share information directly with us when you create an account, make a purchase, fill out our contact form, submit a product review through our Site or comment on our blog, interact with us on social media or third-part platforms, sign up to join our email list, request customer care support, or otherwise communicate with us.

Categories of personal information we collect include your name, email address, shipping/billing address, phone number, credit card and other payment information, information about your skincare needs, and any other information you choose to provide.

In case, you purchase an e-gift or products to someone we will use the personal information you provide about others to fulfill your request.

If you choose not to provide Personal Information to us, you may be unable to purchase products, take advantage of offers and content on our Website or otherwise access certain aspects of the Services.

 Information Collected Through Automated Means

We automatically receive and store certain types of information when you interact with our Site and our Services. The business purpose behind the collection of such automated information is to help make the Site operate more efficiently and to provide analytical information about marketing campaigns.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

DeMay may use some technologies (collectively, “Tracking Technologies”), to gather Personal Information and non-personal information (which is any information that does not reveal who you are) automatically (or passively) whenever you visit or interact with the Site. Some of the Tracking Technologies we use include are listed below, but please keep in mind it is not an exhaustive list.

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
  • Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.

 We use the information we collect to personalize and improve your experience on our Sites. We also use the information we collect to: 

  • Provide and deliver our products and services, process transactions and returns, and send you related information, including confirmations, receipts, invoices, customer experience surveys, and recall notices;
  • Communicate with you about products and events offered by DeMay;
  • Provide news and information that we think will interest you;
  • Send you technical notices, security alerts, and support and administrative messages; 
  • Respond to your comments and questions to provide customer care;
  • Monitor and analyze trends, usage, and activities in connection with our Site; 
  • Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of DeMay and others (please see additional information at https://www.shopify.com/legal/privacy).
  • Debug to identify and repair errors in our Websites; 
  • Comply with our legal and financial obligations.

 SHARING THE INFORMATION YOU PROVIDE TO US

DeMay may share Personal Information that you provide with select third parties and service providers for certain purposes, such as the following:

  • Partner Products & Services Offered on the Services - If you provide Personal Information to third parties, such as partners, sponsors or advertisers whose services are promoted or advertised in connection with the Services, you may be providing your information to both DeMay and the third party. Your Personal Information will be subject to this Privacy Policy as well as the privacy policy and practices of such third party. DeMay cannot and does not provide any guarantees or warranties as to the nature of a third party’s use of your Personal Information.
  • Service Providers - We may contract with companies or persons to provide certain services including credit card processing, shipping, customer service, data analysis and management, promotional, marketing and research services, gift card management, administration of surveys and sweepstakes, marketing, detecting fraud or theft, and other services. We provide these service providers with the information necessary for them to perform these services for business purposes pursuant to written agreements and instructions specified by DeMay.
  • Mobile Carriers - If you access the Services through a Device or app, we also may share your information with mobile carriers, operating systems and platforms.

DO NOT TRACK - Please note that we do not alter our Site’s data collection and use practices when you see a Do Not Track signal from your browser.

Personal information about you may be shared, regardless of your “opt-out” status, in the following instances:

  • Compliance with Law - DeMay might release Personal Information, Usage Information and Device Identifier (including IP address) if it is required to do so by law or in the good-faith belief that such action is necessary to: (1) comply with the law or comply with legal process served on DeMay; (2) protect and defend the legitimate business interests, rights or property of DeMay, its users, marketing partners, customers, or affiliates; (3) to verify or enforce our Terms of Use or other applicable policies; and (4) otherwise to protect the rights, property, safety, or security of third parties, users of the Services or the public.

SOCIAL MEDIA SERVICES

When you log into the Site through your social media accounts, link your social media accounts with the Services or engage with Services through third-party social media platforms, you understand that you may be allowing us ongoing access to certain information stored on those platforms. In addition, as you interact with the Services, you also may be providing information about your activities to the third-party social media platforms, as applicable. You should make sure that you are comfortable with the information such services may make available to us by visiting the applicable platforms’ privacy policies and/or modifying your privacy settings directly with those platforms.

LINKS TO OTHER WEBSITES

The Website and Services may contain links to third-party sites that are not owned or operated by DeMay. In these case, you should review their perspective privacy polices to learn more about their privacy. We are responsible for the content, products, services or the privacy policies of websites to which it may link.

PROTECTION OF YOUR INFORMATION

We partner with reliable providers to keep the data we collect secure. Please understand, however, that while we do our best to safeguard your personally identifiable information once we receive it, no transmission of data over the Internet or any social media or other public network can be guaranteed to be 100% secure. Help us to protect the privacy of your own information by not sharing any account information or access credentials. 

CHILDREN ACCESS

This Site is not intended for children. If you use this Site to register an account, purchase a product from us, you affirm that you are at least 18 years of age, and are fully able and competent to enter into, and comply with, these Terms and agree to our Privacy Policy.

We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe we have collected personal identifiable information from a person under the age of 18, please contact us at customercare@demayskincare.com with a reference in the subject line “Children/Minor Data Deletion Request”, and we will delete information.

The laws of the State of Washington shall govern any dispute, including those disputes arising from DeMay use of Personal Information or otherwise relating to privacy, as specified in the Terms and Conditions, including the terms pertaining to dispute resolution, mandatory arbitration and waiver of any class action rights. This Privacy Policy does not create rights enforceable by third parties.

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, the California Consumer Privacy Act of 2018 (“CCPA”) grants you the right to request that we disclose to you, upon our receipt from you of a verifiable request, the following:

  • The categories of Personal Information we have collected about you.
  • The categories of sources from which the Personal Information is collected.
  • The business or commercial purpose for collecting or selling Personal Information.
  • The categories of third parties with whom we share Personal Information.
  • The specific pieces of Personal Information we have collected about you.

We do not sell consumer Personal Information. We may from time to time disclose consumer Personal Information for a business purpose, such as operational purposes, or other notified purposes, that are reasonably necessary and proportionate to achieve the operational purpose for which the Personal Information was collected or processed or otherwise is compatible with the context in which the Personal Information was collected.

If you are a California resident, you have the right to request that we disclose to you, upon our receipt from you of a verifiable request, the categories of Personal Information that we have disclosed about you for a business purpose.

If you are a California resident, you also have the right under the CCPA to request the deletion of your Personal Information that we collect. All such requests are subject to verification according to methods determined by us. You may submit a request for the deletion of your Personal Information by sending an email to us. Even though we do not sell consumer Personal Information, if you are a California resident, you also have the right under the CCPA to opt-out of the sale of your Personal Information. All such requests are subject to verification according to methods determined by us. You may submit an opt-out request by sending an email to us with a reference in the subject line “Do Not Sell My Personal Information.” Upon our receipt of a request by a California resident to exercise rights under the CCPA, we first must verify that the person making a request is the consumer about whom we have collected information. Accordingly, we will ask you to confirm your date of birth and postal address, and we also may request a copy of your valid government-issued identification.

You have the right not to receive discriminatory treatment for the exercise of the privacy rights conferred by the CCPA. However, nothing prohibits us from charging a consumer a different price or rate, or from providing a different level or quality of goods or services to the consumer, if that difference is reasonably related to the value provided to the consumer by the consumer’s data.

You may exercise any of the California Privacy Rights described in this section by sending such a request to us by email. We may ask you to verify your identity before taking further action on your request. Consistent with California law, you may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney, a copy of your valid government-issued identification and your authorized agent’s valid government-issued identification.

Please note that we are not required to comply with a California resident’s request to delete Personal Information if it is necessary for us to maintain the Personal Information in order to:

  • Complete the transaction for which the Personal Information was collected, provide a good or service requested by the consumer, or reasonably anticipated within the context of our ongoing business relationship with the consumer, or otherwise perform a contract between us and the consumer.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
  • Debug to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, if the consumer has provided informed consent.
  • To enable solely internal uses that are reasonably aligned with the expectations of the consumer based on the consumer’s relationship with us.
  • Comply with a legal obligation.
  • Otherwise use the consumer’s Personal Information, internally, in a lawful manner that is compatible with the context in which the consumer provided the information.

If you are a California resident under 18 years old and a registered user on the Site, you can request that we remove content or information that you have posted to our Site or other online services. Note that fulfillment of the request may not ensure complete or comprehensive removal (e.g., if the content or information has been reposted by another user). To request removal of content or information, please email at customercare@demayskincare.com with a reference in the subject line “Delete content and information.” We will begin to process your request within 30 days of our receipt.

NEVADA PRIVACY RIGHTS

For Nevada residents, please note that we do not sell personal information as defined by Nevada law. Nevertheless, you have the right to submit a request directing us not to sell any of your personal information. Please email us at customercare@demayskincare.com with a reference in the subject line “ We do not Sell Your Personal information.”

OPTING-OUT, CORRECTIONS AND CANCELLATIONS

To opt out of receiving marketing emails from us, follow the unsubscribe instructions located near the bottom of each email, or email your unsubscribe request to customercare@demayskincare.com with a reference in the subject line “Unsubscribe.” For the avoidance of doubt, it is important to understand that this opt-out shall not prohibit any disclosures made for non-marketing purposes.

We will endeavor to comply with your requests as soon as reasonably possible, but changes requested of us may not be effective immediately. We are not responsible unless required by law, to inform third parties with whom we have already shared your information of any changes requested pursuant to this section. We are not responsible for removing information or causing information to be removed from the databases or records of such entities.

If you have any questions or concerns about our privacy policies and practices, contact us at customercare@demayskincare.com.