We do not accept returns or exchanges on international orders. Please reach out to us at customercare@demayskincare.com if you have any questions or concerns about your order.
We are committed to providing quality products to our customers. We want you to be thrilled with your DeMay purchase and encourage you to contact us at customercare@demayskincare.com for product recommendations based on your skin care needs. We recognize that skin care is a personal experience and results vary due to skin uniqueness. For these reasons, we do not accept returns for purchases since we cannot resell open/used products.
Unfortunately, we cannot make any changes after the order is shipped.
We offer free shipping in the Continental United States with orders of $59 or more. For all orders under $59, we offer a standard shipping flat rate of $9.
The shipping information above is valid for the 48-contigunous USA. Flat rate shipping to Alaska, Hawaii, and U.S. Territories varies depending on purchase size and volume. Orders to P.O. Boxes are delivered within 6-14 business days.
All orders are shipped Monday through Friday, excluding federal holidays within the United States. Order processing usually takes 1-2 business days, after payment is approved. Estimated Transit times are based on orders placed between Monday-Friday.
Orders are shipped within 1-2 business days from Monday to Friday, after payment processing is approved.
If you received the wrong product and/or a defective product, please email us at customercare@demayskincare.com with your order number in the subject line and a photo so we can assist you.
We are happy to exchange products if a product was faulty or damaged during shipping. Please contact us at customercare@demayskincare.com for assistance. We regret that we do not offer exchanges for lost packages.
Yes, we ship to other countries in the Americas and EU. International shipping rates are calculated at checkout in US dollars.
We do not accept returns or exchanges on international orders. Please reach out to us at customercare@demayskincare.com if you have any questions or concerns about your order.
We are committed to providing quality products to our customers. We want you to be thrilled with your DeMay purchase and encourage you to contact us at customercare@demayskincare.com for product recommendations based on your skin care needs. We recognize that skin care is a personal experience and results vary due to skin uniqueness. For these reasons, we do not accept returns for purchases since we cannot resell open/used products.
Unfortunately, we cannot make any changes after the order is shipped.
We offer free shipping in the Continental United States with orders of $59 or more. For all orders under $59, we offer a standard shipping flat rate of $9.
The shipping information above is valid for the 48-contigunous USA. Flat rate shipping to Alaska, Hawaii, and U.S. Territories varies depending on purchase size and volume. Orders to P.O. Boxes are delivered within 6-14 business days.
All orders are shipped Monday through Friday, excluding federal holidays within the United States. Order processing usually takes 1-2 business days, after payment is approved. Estimated Transit times are based on orders placed between Monday-Friday.
Orders are shipped within 1-2 business days from Monday to Friday, after payment processing is approved.
If you received the wrong product and/or a defective product, please email us at customercare@demayskincare.com with your order number in the subject line and a photo so we can assist you.
We are happy to exchange products if a product was faulty or damaged during shipping. Please contact us at customercare@demayskincare.com for assistance. We regret that we do not offer exchanges for lost packages.
Yes, we ship to other countries in the Americas and EU. International shipping rates are calculated at checkout in US dollars.
No, our products are formulated free of parabens. We also formulate without banned chemicals by EU and FDA.
No. None of our products or selected ingredients are tested on animals.
You can learn more about our products on their individual product page. If you have additional product questions or concerns, please reach out to us at customercare@demayskincare.com and we will be happy to respond.
Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. CA Residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lender license.
.You can log into your account to see the details of a recently placed order. When your order ships you should receive an email confirmation with tracking information. If you are still unable to find the details of your order please reach out to us at customercare@demayskincare.com. Include your order number in the subject line, so we can assist you.
We have a maximum purchase limit of 5 items per SKU. If you want to purchase more than 5 items please contact us at customercare@demayskincare.com.
Please email us at customercare@demayskincare.com within 24h and we'll do everything we can to assist you, if your order has not already been processed.
We always recommend checking your shipping address before hitting the “place order” button. Unfortunately, we are unable to update the shipping address after the order is processed. We are not responsible for orders sent to the incorrect delivery address provided at the checkout process. However, when you receive the tracking information you may check with the shipping courier to see if they are able to accommodate your request.
We accept all major credit cards, PayPal, and SHOPpay!
Yes, as long as your order hasn’t already been processed. We do our best to get your order to you as soon as possible. Once it has been processed, we cannot change or cancel. You can email us at customercare@demayskincare.com and we'll do everything we can to assist you.
Because we are passionate for science and skincare, we are proud to provide a portion of every sale to kids science projects that transform hand-on experimentation into fun learning. If you know a cool project that teaches science for kids share with us at demay@demayskincare.com, subject line: Suggestion - Future Scientist Program.
Shipping boxes and packaging materials are all recyclable. Please recycle them according to you local recycling programs/guidelines.
